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Listening for Performance

It is clear that organizations must have superior communication in order to create a context of trust for breakthrough performance. Communication for trust – trust for performance. Organizations characterized by a culture of open communication have higher motivation, model ethical practices, problem share, problem resolve, innovate, and network effectively to optimize the potential of their greatest assets a committed and resourceful workforce. The root of over 90% of organizational difficulties can be traced to poor communications. Listening is the base for effective communications. The average listening efficiency of adults is 25%. What an opportunity for organizations to grasp. Sharpening the listening skills of employees will permit a focus on core values and results.

Course Description:

Listening for Performance is a one-day dynamic and interactive seminar designed to help participants assume responsibility for listening effectively and being listened to, in order to communicate with impact.


Course Objectives: 


  • Understand the impact of your listening style on others
  • Learn the dynamic process of listening
  • Recognize and overcome common barriers to effective listening
  • Identify and utilize the effective listening model
  • Create a context for enhanced interpersonal skills, conflict management and communication opportunities



Course Content:

  • The responsibilities of a listener
  • Focus
  • Communication Model
  • The four fundamentals for listening with empathy
  • Understanding one another
  • Listening Model
  • How to influence
  • Questioning Model
  • Guidelines for interpersonal effectiveness

Course Benefits:

  • Strengthened relationships
  • Impactful communications
  • Increased trust and respect
  • Reduction of frustration and unproductive emotions
  • The ability to be a better listener

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