Listening For Performance

It is clear that organizations must have superior communication in order to create a context of trust for breakthrough performance. Communication for trust – trust for performance. Organizations characterized by a culture of open communication have higher motivation, model ethical practices, problem share, problem resolve, innovate, and network effectively to optimize the potential of their greatest assets a committed and resourceful workforce. The root of over 90% of organizational difficulties can be traced to poor communications. Listening is the base for effective communications. The average listening efficiency of adults is 25%. What an opportunity for organizations to grasp. Sharpening the listening skills of employees will permit a focus on core values and results.

Course Description:

Listening for Performance is a one-day dynamic and interactive seminar designed to help participants assume responsibility for listening effectively and being listened to, in order to communicate with impact.

Course Objectives:

• Understand the impact of your listening style on others
• Learn the dynamic process of listening
• Recognize and overcome common barriers to effective listening
• Identify and utilize the effective listening model
• Create a context for enhanced interpersonal skills, conflict management and communication opportunities

Course Content:

• The responsibilities of a listener
• Focus
• Communication Model
• The four fundamentals for listening with empathy
• Understanding an other
• Listening Model
• How to influence
• Questioning Model
• Guidelines for interpersonal effectiveness

Course Benefits:

• Strengthened relationships
• Impactful communications
• Increased trust and respect
• Reduction of frustration and unproductive emotions
• The ability to be a better listener