Communicating with Impact

Course Description:

Communicating With Impact is a one to two day seminar designed to help individuals communicate with impact, share ideas, be listened to, produce change and influence others.

Course Objectives:

Review the key components for communicating with impact
Understand the impact of your listening style on others
Measure your listening effectiveness Identify and use the effective listening model
Review the “Golden Nuggets” of listening
Evaluate and practice the strategic questioning model
Learn the competencies for managing interpersonal relationships
Understand how to influence others

Course Benefits:

Be remembered - both you and your message
Take control of situations and influence outcomes
Increase trust
Build rapport and establish credibility
Reduce frustration, confusion and unproductive expression of emotions

Course Design:

Communicating with Impact consists of twenty- percent lecture and eighty-percent interactive exercises designed to test, practice and implement the seminar models.

Course Content:

Listening Style
Listening Model – engage, acknowledge, review, respond, feedback
Questioning Model
Communication Style
Assertion
Interpersonal Skills

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